At times, if we have questions about your artwork, we may take a preventive approach, and post a proof just to be sure we have correctly interpreted your directions.

IMPORTANT
If you opt not to have a proof, your order will be released for production immediately. No changes or alterations to your order will be possible. Any changes or cancellation of a non-proofed order will result in billing of full price of job. We are not responsible for artwork related errors to the finished product if you opt not to have a proof.

Email Notice
If we have your email address, we will send you an email when your proof has been posted. Just follow the link in that email to take you directly to your web proof. Alternatively, you can visit the check proof page and manually enter your job number and shipping zip code.

Phone Call Notice
If we do not have your email address, we will call you to let you know your proof has been posted. You will need to go to the "Check Proofs" page on our web site and enter your job number to view your proof.

Verification
We want to keep your proof confidential. For that reason, we ask you to verify your shipping zip code prior to viewing your proof.

Approve Online
If your proof is satisfactory, simply click on the approved button. If your proof is not correct, simply follow the instructions on the page for corrections.

Press Or Prototype Proofs
To compute the cost for a prototype proof, simply use 1 as the quantity when entering or providing your project specifications. Costs will vary with size and complexity of label.

Additional Charges
Corrections to proof errors made by us are not charged to customer. If additional charges apply, you will be notified within 24 Hours.

Artwork Information and Policies
We can accept most types of professional graphics files. Generally, the file formats used are vector type files, also known as "draw" files. These are produced by programs like Adobe® Illustrator® (our preferred format), Corel Draw®, and Macromedia Freehand® -- programs which generate "objects" or mathematically defined shapes which can be filled and/or stroked with a specific spot color .AutoCad, or other CAD/CAM programs which can produce files of type .DXF or .DWG can also be used (with some small adjustments; increment the artwork setting by 1 for .DXF or .DWG files; e.g if artwork setting was 2, increment to 3).

For certain jobs, we can also accept rasterized, or "paint" type files. These are produced by programs such as Adobe® Photoshop®, Corel Paint®, Painter®, etc. Paint files are known as bitmapped files (actually a misnomer), because each pixel of the image is mapped with a specific shade of color. Rasterized images (like ones that come from a scanner), do not translate as well to label production as do vector files, particularly if they have to be "scaled" (adjusted in size). Single color raster images will work best, and should be at least 600 dpi resolution. That is, if you have a 3" x 4" label, your raster file should be 1800 pixels by 2400 pixels.

Page layout programs combine pieces like vector files and rasterized images into one layout. We can generally work with Adobe® In-Design®, Adobe® PageMaker®, or Quark XPress™, and Microsoft® Publisher®. For page layout program files, increment the artwork setting in our InstantQuoter by 1; e.g. if artwork setting was 2, increment to 3.

What are the turnaround and delivery options for digital short run labels?
Standard delivery for digital short labels is four days. This means, that if we receive your order on Monday, it will ship on Thursday. If we receive your order on Wednesday, it will ship on Monday.

You can expedite your digital short run order as shown below:

Same Day Turnaround:

Rush charges are 50% of order value or $200 whichever is greater

1 Day Turnaround:

Rush charges are 25% of order value or $100 whichever is greater

2 Day Turnaround:

Rush charges are 12.5% of order value or $50 whichever is greater

What are the shipping policies for digital short run labels?
All digital short run label orders ship via UPS, standard ground delivery. All UPS shipping options are available for a charge, including next day before 8:00am, next day, second day and standard ground. Shipping charges are based on ship to location and package weight and are estimated for you upon check out. You will be emailed a UPS tracking number when you order ships.

What options and materials are available for digital short run labels?

What is the return process for digital short run labels?
If at any time you are dissatisfied with our product, simply return the unused labels to us for a full refund.

You are responsible for cost of shipping product back to us in the event of a product return. Credit will be issued upon return of product for the cost of labels. We will credit you in full and pick-up the labels if the error is our fault in any way. To return an order, please contact us as shown below. You will then be provided with instructions for returning your order.

Should you have a problem with your order please email or call us as shown below and our customer care team will resolve the problem as quickly as possible.

What is the guarantee for digital short run labels?
If you are not 100% satisfied with your order, we will provide you a full credit for all unused and unsatisfactory labels. See the return policy above.

What are the minimum quantities for digital short run labels?
The minimum quantity for digital labels is one.

What are your credit terms?
All transactions are via credit card at time of purchase or pre paid check. In rare circumstances, we may be able to accommodate traditional billing methods. Contact Customer Care for more details.

When do you charge my credit card?
Once your order is received, we go through routine verification processes to ensure that the credit card is verified. We do not charge in real-time, which means that we do not automatically charge your credit card when the order comes through. After the credit verification process is done, and when we are ready to ship your products, we then process your credit card at that time. All credit cards are charged on the day that the products are shipped.