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FAQ's

Artwork and Files

Can I send you documents created in MS Word or PowerPoint?
Do you have templates to help me correctly design my project?
How can I get my art converted from a low-resolution or raster file into a vector file?
How do I prepare my text for you?
How do I provide artwork/graphics?
How do I view my proof?
How well will a pre-press proof match what I see on my monitor?
If I'm sending a Publisher file, should I compress it with "Pack and Go," or should I just send the normal *.pub file?
What if my image file is not 300 DPI?
What is dpi?
What kind of artwork files can I use?
What other file formats can you take?
What types of storage media do you accept?
What's the difference between vector art and rasterized art?

Colors

How can I know what a particular CMYK color combination will look like?
Is there an extra charge for bleeds?
What are color separations?
What are Halftones?
What is a color bleed?
What is the difference between the RGB and CMYK color space and why does it matter?
What's the difference between 4 color process (CMYK)" and "spot" color printing?

General/Company

What about privacy and security?
What if I am not satisfied with my printing?
Where are your products manufactured?

Label Design

How is a label constructed?
What is Corner Radius?
What is the most effective way to design a label?

Materials

What are the different types of adhesives I can use for my label projects?
What are the grades of label materials and the basis weight of each?
What are the most common materials used in labels?
What is the difference between coated and uncoated stock?
What materials can labels be made from?
What type of label is best for outdoor and industrial applications?

Ordering

How long does it take for me to get the proof of my job?
How long will it take to upload my files?
Is it safe to order online?
What happens after I place my order?
What if I want to change something on my order after I've placed it or approved the proof?

Pricing

Do you offer such low prices by "ganging" my job together with other customers?
Is there a discount if I re-order my job?
Why are your prices so competitive?

Products and Ordering

Can you print jobs that are different than the standard formats that you offer?
Do I have to re-create my order every time?
Do you offer label design services?
Does white count as a printing color?
How can I get my order even faster?
How do I change my email/password?
How do I know my printing will be of good quality?
How do I order multiple pieces?
How do I place an order and have my graphic designer upload my files separately?
How long will it take to get my order
What are embossed labels?
What are the most popular sizes for labels?
What determines the price of a label?
What does (4 over 1) or (4 over 4) mean?
What forms of payment do you accept?
What is screen-printing?
What is the Pantone Matching System (PMS)?
What printing process do you use?
What's the difference between die-cut and butt-cut?
Will I always receive exactly the quantity I order?
Will my printed product look the same as I view on my screen when I design it using you?
Will you match a sample I print out on my own printer, or a previously printed sample?

Shipping Services

Can I ship to more then 1 location when you order on the website?
Can I track my order?
How much do you charge for shipping/handling and what shipping options are available?
Will I have to pay import duties, tax, VAT or brokerage on this item? (International orders )


Frequently Asked Questions


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